General Terms
- Customer undertakes to ensure the co-operation of the residents/employees/members of the society/corporate/residence as the case may be for moving the furniture to enable Max Care Solutions Pvt. Ltd. Authorized Service Technician to carry out treatment. All rooms/cabins/flats in the house/society/corporate as the case may be should be made available for servicing as and when Max Care Solutions Pvt. Ltd. Technician calls on his visit. Failure to do so will be treated as a service rendered and no refund shall accrue on his account.
- Every visit by Max Care Solutions Pvt. Ltd. Technician will be made within reasonable time from receipt of an enquiry and will be made during working hours of Max Care Solutions Pvt. Ltd. Service Department and no visits will be made on Holidays. In the event such a service is provided additional amount will be charged.
- If at any time during the contract period the "Pest" against which the service is provided reappears subject to compliances and observations of the conditions and instructions thereto in the contracted premises the company shall carry out necessary service at no additional cost.
- Children, pets, senior citizen, asthmatic, allergic people should not be allowed during service and before thorough cleaning of the treated premises.
- Company shall not be liable for damages, death, injuries or any consequential damage of whatsoever nature to any person or property, by using the service.
- The contract is for providing services in the premises covered under the contract. In the event of change of address a fresh contract needs to be entered into for providing the service as the case may be with payment of additional fees.
- This contract is neither terminable before the expiry period nor transferable.
- Contract charges are payable by Cash or Cheque / DD favoring "Max Care Solutions Pvt. Ltd. Services Private Limited" in advance and payment shall accompany signed copy of the contract and such payment shall be released before commencement of contract period.
- In the event of any complaint, customers are requested to provide their name, address and contact number to the authorized Call Center. Copy of contract & receipt will have to be retained and produced to enable Max Care Solutions Pvt. Ltd. technician to verify & provide service.
- The contract supersedes all prior agreements, undertakings or arrangements, oral or written between parties on subject matter.
- Company shall not be held responsible for any damages to interior and/or exterior structures of building/rooms/walls/cabins/flats as the case may be which may occur while performing the duty to provide service in the matter.
- Customer undertakes to keep a representative and/or the person present at all times while the treatment is being carried out as a matter of safety and/or the security to avoid any allegations of whatsoever nature and such a representative / person shall be treated as the signing authority for service contract form in whose presence the treatment is carried out.
- Company will not be responsible for failure of service in the event, instructions given are not followed or treated areas are disturbed/washed, painted or uprooted.
- Company Disclaimer: Customer may receive Transactional / Promotional SMS or calls from Max Care Solutions Pvt. Ltd.
Termite Service
- Customers are requested to go through the Do's and Don'ts leaflet handed over at the time of order booking.
- The treatment involves drilling above the skirting of the wall or at junction of wall and floor as agreed by customer.
- Customers must move movable furniture 2 ft. away from the wall and empty all fixed wooden furniture before treatment. Technicians will not handle customer property.
- Customers must inform technicians about concealed wiring, cables, or plumbing to avoid accidental damage.
- Customers must arrange electricians or carpenters if required for treatment of electrical fixtures and fixed woodwork.
- Electricity, water, ladder, and stool should be arranged for treatment.
- Access to false ceilings and lofts must be provided for inspection and treatment.
- Noise and slight odor may occur during drilling and pesticide application; ensure patients, pets, children, and elderly are absent during service.
- Entire area must be treated for best results to avoid re-infestation.
- Live termites may be visible immediately after treatment but will subside over time.
- Treatments are scheduled by mutual agreement; company is not responsible if premises are unavailable at scheduled time.
Rodex Service
- Do not disturb or tamper bait stations or traps placed at strategic locations.
- Inform the company if any dead rat or trapped rat is noticed.
- The company will recommend proofing measures to prevent rodent entry.
IntelliGel Service
- Do not clean or remove GEL spots after application.
- No need to empty kitchen unless instructed by the service technician.
- Spray treatment may be done where red or black ant infestation is noticed.
- Use only dry cloth for cleaning after treatment.
- Do not use other pesticides as it may repel cockroaches from treated areas.
WBMS Service
- Show technicians affected furniture areas for thorough treatment.
- Remove goods near affected woodwork and empty wardrobes or cupboards if necessary.
- Do not remove powder from affected woodwork to help identification of infestation.
- Infested woodwork will be injected with chemicals or spot sprayed.
- Use treated area only after proper cleaning and aeration (minimum 4 hours).
BBMS Service
- Show technicians the affected areas for proper treatment.
- Move furniture and empty fixed wooden units before treatment. Technicians will not handle customer property.
- Use treated area only after cleaning and ventilation.
- Wash infested or treated linen in hot water before reuse.
Home Cleaning Services Terms
- Service conditions apply subject to payment realization.
- Orders once booked and paid are neither cancellable nor transferable.
- Scope of work is limited to accessible interior areas with standard cleaning aids.
- Services are provided only at the registered premises at the time of order booking.
- Customer must provide access and necessary permissions prior to job commencement.
- Pre and post-cleaning inspections must be carried out on the same day.
- Complaints must be reported within 24 hours of service delivery.
- Customer is responsible for safekeeping of valuables.
- Heavy objects and electronics will not be moved or cleaned.
- Cabinets or storage areas will not be cleaned inside unless emptied by the customer.
- Food items must be covered to prevent chemical contamination.
- Service excludes cleaning of biohazard materials or excrement.
- Prices may change unless payment is made in full.
- Additional costs apply for changes or additional requests after inspection.
- Delays caused by external factors (traffic, power outages, etc.) are not the company’s responsibility.
- No refunds will be issued once service is delivered.
Cancellation Policy
- Service once confirmed cannot be cancelled as processing begins immediately.
- Service can be rescheduled within 24 hours of booking.
- Another service can be booked within 24 hours with payment adjustments if required.
Refund Policy
- No refunds are provided once the service is delivered.
- For issues before service delivery, customers can contact Max Care Solutions Pvt. Ltd. for a full refund.
Note: Max Care Solutions Pvt. Ltd. shall not be liable for any direct or indirect damage caused by the presence of pests in the contracted premises. The company’s liability is limited to re-treatment against the pests specified in the contract.
